Answers to common problems & frequently asked questions.
Click on the question to reveal the answer
How can I pay with Credit/Debit Card instead of PayPal
Why don’t you email patterns ?
All Custom and Personalised patterns are emailed out to you.
For all other orders I do not email the patterns as a general rule because:
- Email is not a reliable means of delivery with messages often getting lost in spam, especially hotmail accounts.
- It is not always possible for me to attend to orders in a timely fashion, meaning you could have to wait.
Patterns are available for immediate download as soon as payment has been made, meaning you do not have to wait.
How do I login to my account
You can login to your account by clicking the My Account link located in the footer at the bottom of the page.
How do I download the patterns I bought
There are 3 ways you can download your patterns:
- At the thank you page after placing your order, the order details will contain a link for each pattern purchased.
- Your receipt email will contain download links for each pattern (if you do not receive this email please check in your spam/junk folders – especially if using a hotmail account)
- You can download all patterns you have purchased, passed & current, at any time from your account page by logging into you account on the website.
I can’t open the PDF’s I’ve downloaded
The patterns are in standard PDF format so any PDF viewer should open them on a PC.
If you are attempting to view them on a phone or tablet you may need an app that can read PDF files.
When I try to download my pattern I am being told the download limit has been exceeded
FREE patterns may only be downloaded a maximum of 5 times.
If you are receiving this message for a pattern you have paid for it is likely due to it being an older pattern that has been missed and needs correcting. Please raise a support ticket, naming the pattern, so I can rectify the problem for you.
I’ve not received my order receipt, or any other emails
Emails are sent out automatically by the system once an order has been completed.
If you have not received it please check in your junk or spam folders (especially if you are using a hotmail or gmail account).
To ensure you receive any future emails from me I would suggest adding cutandfoldbookart.com to your safe/white list.
When setting / changing my password – it’s not being accepted
For your own security it is best to use a strong password.
This involves using a mix of Upper and Lowercase characters, special characters and numbers.
When setting up your password (or changing it) the system will notify you of the strength. If it is marked as weak you will not be able to proceed. Medium and above will be accepted although you will still be warned.
What are CF Points ?
For every pattern you purchase – Your account will be credited with points which can be redeemed in the form of discount against future purchases. 400 points equals £2.50. Your CF points can be redeemed against all patterns, including personalised, bundles and sales items.
I’ve not received my patterns
Patterns are not sent to you. You need to download them.
Links to your available patterns are given on the thank you page once you return back from the paypal payment process. They are also provided in your receipt email (If you don’t receive this please check in your spam/junk folders).
In addition to the two opportunities above, you can download any of your purchased patterns at anytime from your account page by logging into your website account.